The Town of Wake Forest has just installed a new web-based program that will enable residents to report quality of life issues and request town services through an online and mobile interface.
Powered by SeeClickFix, the place-based reporting platform encourages greater civic participation by allowing residents to document neighborhood concerns and improvements alike, ranging from damaged sidewalks and potholes to graffiti and malfunctioning traffic signals.
“This is another way the Town of Wake Forest is working to manage and foster a safe and vibrant community,” Town Manager Mark Williams said. “We believe our partnership with SeeClickFix emphasizes the importance we place on communicating with our citizens and responding to their concerns in an efficient and public manner.”
With the online and mobile reporting platform, residents can report quality-of-life concerns through service request categories via the Town of Wake Forest website and the town’s app.
When submitting issues via mobile app, for example, residents can provide locational, descriptive and photographic information as they see the issue in real time. Once the resident submits an issue, the reporter, the town, and anyone ‘watching’ the area will receive an alert. The town can then acknowledge the service request, route it to the proper department, and update the request – along with residents following the issue – once it has been resolved.
The Wake Forest SeeClickFix website is available at www.wakeforestnc.gov/seeclickfix.aspx. In addition, the SeeClickFix mobile platform is now a function on the home screen of the town’s app. For information on downloading the town’s app, visit www.wakeforestnc.gov/app.aspx.
Launched in 2008, SeeClickFix allows citizens anywhere in the world to report and monitor non-emergency community issues, ranging from potholes and planted trees to garbage and graffiti. Through web and mobile applications, as well as embeddable widgets, SeeClickFix empowers citizens, community groups, media organizations, and governments to work together to improve neighborhoods.
It is the most widely distributed citizen-reporting tool in the country, having recently surpassed 1 million issues. SeeClickFix supports the Open311 standard that promotes improved communication between local municipalities and the citizens they serve. The platform is fun and easy to use for citizens, while being inexpensive and easily adaptable for governments. Over 60 percent of issues reported on SeeClickFix are ultimately resolved
