Wake Forest Power (WFP) is inviting its customers to share their thoughts and opinions on WFP programs and services by completing a brief survey. Available at https://bit.ly/WakeForestSurvey, the questionnaire takes approximately 10 minutes to complete.
Conducted by the Maru Group, a professional research firm, the survey is designed to determine customer satisfaction regarding their electric utility service. All responses are anonymous, and customer feedback will be used to help WFP identify opportunities to improve its programs and services.
For more information, email Customer Service & Outreach Manager Andrew Brown, Jr. at abrown@wakeforestnc.gov.
A division of the Town of Wake Forest, Wake Forest Power is a public power utility that strives to provide uninterrupted electric service to nearly 7,000 residential and commercial customers.
WFP crews operate and maintain more than 40 miles of overhead primary lines and 110 miles of underground primary lines. They regularly refurbish or rebuild electric lines that show signs of wear and upgrade facilities where electric load has grown. Thanks to these efforts, WFP customers enjoy dependable electric service 99.9% of the time.
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November 2, 2024
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3 Responses
We are retired and on a fixed income. Moved here in 1996 and it was a pleasant town then. Move forward to 2023 and the place is a nightmare! Horrible traffic currently and all you see along the major traffic routes is more multiple family dwellings being built! The current infrastructure cannot handle what is here now, what will it be like when all those apartments and houses are finished and occupied?
I got half way through the survey and it wouldn’t let me complete
This is the second consultant type group that the town has hired for the power in the past few years that I recall. I knew when they hired an outside firm to tell the Commissioners to raise the rates two years ago that would not be the last of these consultants. This of course is a different function, but in case if people are wondering why we will have a 19.5% rate increase this year!!!