Better Business Bureau serving Eastern North Carolina (BBB) names the top ten businesses with the most unanswered complaints in 2019. BBB successfully closed 6,971 consumer complaints against businesses in Eastern North Carolina in 2019. Among those complaints, the following businesses accounted for nearly one-third of all BBB of Eastern North Carolina’s unanswered complaints.
Epic Games. For the second time, the Cary-based gaming company behind popular titles such as Fortnite and Infinity Blade tops BBB’s list of unanswered complaints. Epic Games had a total of 71 unanswered complaints and an “F” rating with BBB in 2019. A majority of complaints submitted to BBB deal with customer service, and refund or exchange issues from the company.
TTC Business Solutions, LLC. This Cary-based company which specializes in trademarks, copyrights, patents and enforcement had its BBB accreditation revoked in 2019 due to a pattern of unanswered and unresolved complaints. The company currently has an “an “F” rating with BBB and has 30 unanswered complaints from 2019.
Zerofox USA. This veteran-owned and operated retailer located in Moore County makes it way back on to BBB’s unanswered complaints as well. The custom apparel and outdoor gear has an “F” rating with BBB and received 20 complaints from consumers, all of which have gone unanswered.
As Seen on TV Universe. An online retailer based out of Garner, selling trendy products, has 18 unanswered complaints and an “F” rating with BBB. A majority of complaints state products were not delivered and the company has ignored requests for refunds.
Note: This company is not to be confused with the storefront “As Seen On TV” located at the Triangle Towne Center in Raleigh, NC.
Black Travel Movement, LLC: According to 17 unanswered consumer complaints, this Apex-based travel site allegedly conned consumers out of thousands of dollars for a trip that fell a short of expectations.
American Pro Movers: Complainants accuse this Durham-based moving company of price gouging and withholding items from customers. In 2019, BBB received 13 complaints against the company, all of which went unanswered.
HawkTrends: This Sanford-based apparel company failed to respond to 10 complaints submitted to BBB. The company is being accused of taking customers money without delivering promised goods.
Hype Jerseys: The Chapel Hill-based retailer, who sells custom throwback jerseys, failed to respond to nine BBB consumer complaints in 2019. A majority of the complaints submitted to BBB say they never received their orders.
Color the World: The Knightdale-based makeup company has failed to respond to eight complaints. The majority of the complaints discuss not receiving their product and not receiving refunds.
For more information, visit bbb.org.
Note: Bioventus, LLC, who develops and markets orthopedic therapies and diagnostic tools, had nine unanswered complaints at the end of 2019. The Durham-based company has since answered those complaints.
About BBB serving Eastern North Carolina
Better Business Bureau serving Eastern North Carolina is a 501(c)(6) not-for-profit corporation serving 33 counties in eastern North Carolina. The organization is funded primarily by BBB Accredited Business fees from over 4,000 local businesses and professional firms. BBB promotes integrity, consumer confidence and business ethics through business self-regulation in the local marketplace. Services provided by BBB include reports on companies and charitable organizations, general monitoring of advertising in the marketplace, consumer/business education programs and dispute resolution services. All services are provided at no cost to the public, with the occasional exception of mediation and arbitration. Visit bbb.org.
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